Cancellation policy

Last Update 05 February 2026

1 Introduction

Where cancellation is permitted, members should submit a cancellation request through the available account or support process as soon as possible.

Cancellation may not be possible after a digital service or paid feature has already been activated or used.

2 Incorrect Payment Details

Members are responsible for entering correct payment information before confirming a transaction.

Village Matrimony is not responsible for delays or unsuccessful transactions resulting from incorrect information entered by the member.

3 Third-Party Payment Providers

Payment transactions may be handled by independent payment gateways or financial service providers.

These providers may have their own terms, privacy policies and transaction processing procedures.

4 Taxes and Additional Charges

Applicable taxes, gateway charges or other legally required charges may apply to certain services.

Where applicable, the relevant charges will be displayed during the payment process.

5 Unauthorized Transaction

If you believe that an unauthorized transaction has occurred through your account, contact your bank or payment provider immediately and notify Village Matrimony through the available support channel.

For security reasons, never share your OTP, UPI PIN, card PIN or banking password while reporting a transaction.

6 Payment Fraud Prevention

Village Matrimony does not ask members to transfer money directly to another member in order to arrange a matrimonial connection.

Members should be cautious of anyone requesting money by claiming to represent Village Matrimony or promising matrimonial benefits in exchange for personal payments.

7 Payment Disputes

If you have a payment-related concern, please provide the relevant transaction information when contacting support.

• Transaction reference number
• Date of transaction
• Amount paid
• Registered email address
• Relevant service or feature

8 No Direct Financial Advice

Village Matrimony provides matrimonial services and does not provide financial, investment or banking advice.

Members should independently verify any financial request or transaction before making a payment.

9 Changes to Payment Policy

Village Matrimony may update this Payment Policy when services, payment methods, technology or applicable requirements change.

The latest version published on this page will apply to future transactions unless otherwise stated.

20 Contact and Payment Support

For payment failures, duplicate transactions, refund requests or other payment-related questions, please contact Village Matrimony through the official contact details provided on our website.

✓ Our Payment Promise

We aim to make payments on Village Matrimony clear, secure and transparent. Before completing a transaction, members should review the amount, service details and applicable terms carefully.

Your trust is important to us, and we encourage safe and responsible use of every payment facility available on the platform.